Returns & Exchanges

At Carat Sutra India Pvt Ltd, we strive for complete customer satisfaction by offering a seamless 15-day return and exchange policy on our exquisite jewelry collections. If you are not entirely pleased with your purchase, we are here to ensure a hassle-free resolution.

Return Process

• 1.
  Initiate Request

  Log into your account or contact our customer support team within 15 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Quality Inspection

  Ensure the item is in its original, unworn condition with all security tags, certificates, and original packaging intact for a successful verification.

• 3.
  Secure Packaging

  Pack the item securely in the provided tamper-evident box and schedule a complimentary doorstep pickup through our authorized logistics partner.

• 4.
  Refund Processing

  Once our gemologists verify the product's authenticity and condition, your refund or exchange will be processed within 7-10 business days to your original payment method.