Frequently Asked Questions
Everything you need to know about your Carat Sutra experience.
Are the diamonds and gemstones used in Carat Sutra jewelry authentic?
Yes, all our diamonds and gemstones are 100% authentic and ethically sourced. Each piece of jewelry comes with a certificate of authenticity from renowned laboratories like IGI, GIA, or SGL.
What are the shipping charges for orders within India?
We offer free insured shipping on all orders across India. There are no hidden costs; the price you see at checkout is the final price delivered to your doorstep.
How long does it take to deliver my jewelry?
Ready-to-ship items are dispatched within 48 hours. For customized or 'made-to-order' pieces, it typically takes 10-14 business days to craft and deliver your jewelry.
What is your return and exchange policy?
We offer a 15-day 'No Questions Asked' return policy on all standard designs. The product must be in its original condition with all tags and certificates intact to qualify for a full refund.
Do you offer customization for engagement rings?
Absolutely. You can collaborate with our design experts to create a bespoke piece. From selecting the metal type to choosing a specific diamond cut, we bring your vision to life.
Is it safe to buy high-value jewelry online?
Yes, it is completely safe. Every shipment is fully insured by us until it reaches you, and we use secure, encrypted payment gateways to protect your financial information.